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TIP 095 : Billionaire Tony Hsieh's Book - Delivering Happiness at Zappos (Business Podcast)

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IN THIS EPISODE, YOU’LL LEARN:

  • How to make your corporate culture your competitive advantage.
  • Why your organization should write a culture book.
  • How to make customer service your corporate vision and strategy.
  • How a CEO can fire his board of directors.
  • The 4 factors to sustainable happiness.


BOOKS AND RESOURCES


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